FAQ

I can't find my download link!

In most cases your download should be in your primary inbox or in junk/spam.

Still can't find your download email?

You might have misspelled your email address at checkout, which means your download is sent to the wrong email.

If this is the case for you and you:

1) haven't received your PDF or audio file yet, 2) you've also checked spam

....send us an email blackcatacademyhq@gmail.com .

We will sort this out for you within 2-3 working days.

How do I download an e-book I've bought?

1) A download link will be sent to your email after purchase.

2) You will be taken to a page with your order number and an "Access Now" button.

3) Click this button, then click "Download Now". Your PDF will appear and from here you can save the e-book to your device.

My digital download link is no longer working.

First try again on a new device.

If it still doesn't work, send us an email and we will reset your link.

l'd like a refund.

All sales are final.

Due to the digital nature of all products on our site we cannot refund customers for any circumstance.

This refund policy applies to all payment parties including out of website sales or/and third party payment. Under no circumstances can payments be withdrawn and by checking out on this website you agree to our terms.

As a customer you are responsible for understanding this upon purchasing any item on our site and ensuring you've purchased the product / service you intended to.

I used the wrong email when purchasing!

Email blackcatacademyhq@gmail.com with your full name and the email you were meant to use to purchase.

We will sort this out for you within 24h-2 working days.

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